Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.