Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.