Account & Data Deletion
- Koovira: India's Local Network (koovira.com) — and the shared Koovira account that signs into Tvatto (chat), Koovira Driver / Courier / Local / Truck Partner apps, and MY-KSociety.
- The Gym by Koovira (thegym.koovira.com) — uses the same Koovira account.
- Tosset (tosset.com) — talent & casting platform; separate account from Koovira.
- Tosset TV (tv.tosset.com) — OTT streaming; separate account from Koovira.
How to delete your Koovira / Tvatto / Koovira Partner / MY-KSociety / The Gym account
If you can sign in
Open the Koovira app (or any of the Koovira-family apps above) and go to Settings → Security → Delete My Profile → Confirm. The in-app flow asks you to re-enter your password, shows you what will be removed, and submits the request immediately. You can also open Settings → Security on koovira.com if you prefer the web.
If you cannot sign in (lost phone, uninstalled the app, forgot password)
Email grievance@koovira.com from the email address on your account. Alternatively, send a signed written request from your registered mobile number. We verify identity (last-login signals, recent transactions, OTP to the registered contact) before processing — this protects you from someone else requesting your deletion.
How to delete your Tosset account (tosset.com)
If you can sign in
Open Tosset and go to Account → Settings → Delete My Account → Confirm. The flow asks you to re-enter your password, shows what will be removed (profile, talent portfolio, headshots, showreels, applications, chats with casting directors, verification artefacts), and submits the request immediately.
If you cannot sign in
Email grievance@tosset.com from the email address on your account. We verify identity before processing.
How to delete your Tosset TV account (tv.tosset.com)
If you can sign in
Open Tosset TV (web or app) and go to Your data → Delete your TossetTV account → Confirm. The flow explains what will be removed (profile, watch history, continue-watching, favourites, device sessions) and submits the request immediately. Transaction records are retained as described below.
If you cannot sign in
Email grievance@tosset.com from the email address on your account. We verify identity before processing.
What is deleted
- Your profile, name, avatar, bio and any Koovira sub-profiles (social / professional / dating).
- Posts, comments, reviews, listings, stories and media you authored.
- Chats (Tvatto conversations, groups and rooms you are not a necessary participant in).
- Device identifiers linked to your account, push-notification tokens, saved preferences and promotional opt-ins.
- Location data stored against your account (last known, recent trips, saved places).
- For partner-app accounts (Driver / Courier / Local / Truck / MY-KSociety): the operator profile, duty history that is not part of a settled transaction, and the KYC artefacts not retained by law below.
What may be retained (and why)
- Transaction and invoice records — up to 8 years, as required by the Income-tax Act and Companies Act.
- Payment / escrow / wallet records — for the period mandated by the payment partner's agreement and RBI norms (typically up to 10 years).
- KYC records — for the retention period mandated by applicable law (PMLA / RBI Master Direction).
- Fraud, abuse or safety signals — up to 7 years, to prevent re-registration under a new identity.
- Dispute, grievance and legal-hold records — until the dispute is resolved and the limitation period for any claim has lapsed.
These exceptions are the same ones listed in our Data Retention Policy and Privacy Policy.
How long it takes
We acknowledge your request within 24 hours, and complete deletion within 15 days, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021. If an exception above applies to specific records, we tell you which ones and for how long we must retain them.
Contact
Grievance Officer, Trishara Ventures LLP
Email: grievance@koovira.com
Address: Navi Mumbai, Maharashtra, India