| 1. Introduction and Acceptance | |
|---|---|
| Legal entity | Trishara Ventures LLP owns, operates and manages Koovira, including its website, mobile applications, APIs, software, dashboards, merchant tools, partner tools, user services, business services and all related digital infrastructure. |
| Effective date | These Terms are effective from 05/06/2026 and remain applicable until replaced, modified, withdrawn or superseded by Trishara Ventures LLP. |
| Binding agreement | By accessing, browsing, registering, logging in, creating a profile, posting content, listing products or services, applying for jobs, communicating with users, making payments, accepting orders, booking services, using APIs or using any feature of Koovira, you agree to be legally bound by these Terms. |
| Electronic acceptance | By clicking “Accept”, “Register”, “Continue”, “Verify”, “Submit”, “Apply”, “Post”, “Publish”, “Book”, “Order”, “Pay”, “Join” or any similar electronic action, you provide valid electronic consent and acknowledge that such action constitutes binding acceptance under applicable law, including Section 10A of the Information Technology Act, 2000. |
| Applicability | These Terms apply to visitors, registered users, customers, merchants, sellers, service providers, employers, recruiters, property owners, property agents, developers, drivers, delivery partners, logistics partners, franchisees, ROP partners, city associates, advertisers, administrators and any other person using Koovira. |
| Additional policies | These Terms shall be read together with the Privacy Policy, Refund and Cancellation Policy, Community Guidelines, Merchant Policy, Service Provider Policy, Wallet Policy, Trust Score Policy, API Policy, Grievance Policy and all module-specific policies published by Koovira. |
| 2. Definitions | |
|---|---|
| Platform | “Platform” means Koovira, including all websites, applications, APIs, dashboards, modules, software, features, services, content, tools and systems made available by Trishara Ventures LLP. |
| User | “User” means any individual, company, firm, partnership, merchant, service provider, partner or entity accessing or using the Platform in any capacity. |
| Content | “Content” includes text, images, videos, audio, documents, reviews, ratings, endorsements, listings, resumes, messages, advertisements, profile information, business information and any other material uploaded, generated, transmitted or submitted through the Platform. |
| Services | “Services” include social networking, professional networking, dating and matrimonial, real estate, marketplace, classifieds, food ordering, jobs, recruitment, hyperlocal services, cab booking, courier, logistics, movers and packers, hotels, events, travel, business directory, payments, wallet, escrow, AI tools, trust scoring, endorsements, negotiation tools, APIs and future services. |
| Applicable law | “Applicable law” means all laws, rules, regulations, notifications, directions and orders applicable in India, including the Information Technology Act, 2000, Information Technology Rules, Intermediary Guidelines, DPDP Act, Consumer Protection Act, E-Commerce Rules, Indian Contract Act, tax laws, payment rules and sector-specific laws. |
| 3. Eligibility and Account Registration | |
|---|---|
| Legal capacity | You must be legally competent to enter into a binding contract under the Indian Contract Act, 1872. |
| Age requirement | Services meant for adults, including dating, matrimonial, employment, wallet, payment, merchant onboarding and legally sensitive modules, may be restricted to users who are 18 years or older. |
| Account information | You agree to provide true, accurate, current and complete information during registration, profile creation, KYC, business onboarding, listings, bookings, applications, transactions and support interactions. |
| Account security | You are responsible for maintaining confidentiality of your password, OTP, PIN, device access, API key, login credentials and account activity. |
| Unauthorized use | You must immediately notify Koovira if you suspect unauthorized access, account misuse, fraud, security breach, identity compromise or unlawful activity. |
| Profile segregation | Koovira may provide separate Social, Professional, Dating, Merchant, Service Provider, Business and other specialized identities. Such identities may operate independently for privacy, safety, trust, security and operational purposes. Users acknowledge that visibility, permissions, trust indicators, profile information and interactions may differ between modules. |
| 4. Verification, KYC and Compliance Checks | |
|---|---|
| Verification | Koovira may require mobile verification, email verification, identity verification, PAN, GST, business registration, address proof, bank verification, location verification, staff verification or other lawful checks where required or permitted by law. |
| Risk based checks | Verification requirements may vary based on service type, transaction value, fraud risk, complaint history, trust indicators, merchant status, regulatory obligations, payment activity, booking activity, property activity or other platform risk factors. |
| No guarantee | Verification badges, KYC status, merchant approval, service provider approval or trust indicators do not guarantee honesty, quality, solvency, legal title, professional ability, relationship intention, product quality, service capability or future conduct. |
| False documents | Submission of forged, altered, stolen, misleading, expired or unauthorized documents is prohibited and may result in suspension, termination, reporting to authorities and legal action. |
| Ongoing checks | Koovira may conduct periodic, automated, manual, risk-based or event-triggered checks for fraud prevention, legal compliance, dispute handling, platform safety and user protection. |
| 5. Permitted Use and User Obligations | |
|---|---|
| Lawful use | You shall use the Platform only for lawful purposes and in accordance with these Terms, applicable Indian laws, platform policies and module-specific rules. |
| Accurate dealings | You must provide accurate information in profiles, listings, advertisements, job posts, property posts, service details, product descriptions, pricing, delivery timelines, tax details, transaction records and communications. |
| Independent responsibility | You are responsible for your conduct, communications, listings, representations, commitments, safety, tax obligations, regulatory permissions, business licenses and compliance duties. |
| Cooperation | You agree to cooperate with Koovira in relation to fraud investigation, account verification, dispute resolution, safety checks, payment issues, legal requests, grievance handling and lawful compliance. |
| International access | Users accessing the Platform from outside India do so at their own risk and are responsible for compliance with local laws applicable to them. |
| 6. Prohibited Conduct | |
|---|---|
| Fraud and misuse | You must not use the Platform for fraud, cheating, impersonation, phishing, fake orders, fake bookings, fake employment offers, fake property listings, fake reviews, fake endorsements, money laundering, unlawful gain or any activity prohibited by law. |
| Security abuse | You must not hack, bypass security, scrape data, reverse engineer, overload servers, use bots, exploit bugs, misuse APIs, bypass rate limits, interfere with Platform operation or attempt unauthorized access. |
| Harassment | You must not threaten, abuse, stalk, harass, blackmail, defame, intimidate, exploit, discriminate against or harm any user, employee, merchant, service provider, partner or third party. |
| Illegal content | You must not upload or share content that is unlawful, obscene, pornographic, paedophilic, defamatory, hateful, racially or ethnically objectionable, invasive of privacy, harmful to children, misleading, infringing, violent, malicious or otherwise prohibited under applicable law. |
| Child safety | Users shall not upload, distribute, promote, request, store, transmit or facilitate content that exploits, harms, endangers or violates the rights of children. Koovira may immediately remove such content, suspend associated accounts and cooperate with competent authorities. |
| Manipulation | You must not manipulate ratings, reviews, endorsements, rankings, trust scores, search results, referrals, cashback, promotions, negotiations, disputes, wallet credits or platform incentives. |
| 7. User Content, Reviews and Communications | |
|---|---|
| User responsibility | You are solely responsible for all Content submitted, posted, uploaded, transmitted, listed, published or communicated by you through the Platform. |
| Content license | You grant Trishara Ventures LLP a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, reproduce, display, process, transmit, distribute, adapt, moderate and use your Content for operating, improving, promoting and securing the Platform. |
| Moderation rights | Koovira may review, classify, label, restrict, hide, remove, preserve or disable access to Content for policy, safety, legal, fraud, security, grievance, user protection or operational reasons. |
| Private communications | Messages, chats, calls, support tickets, reports and communications may be subject to automated or manual review where required for safety, fraud detection, abuse prevention, dispute resolution, legal compliance or user protection. |
| No endorsement | User Content does not represent the opinion, advice, approval, verification, representation or endorsement of Trishara Ventures LLP. |
| 8. Trust Score, Endorsements, Reviews and Ratings | |
|---|---|
| Trust indicators | Trust Score, Koovira Credit Score, endorsements, reviews, ratings, verification badges, activity history, transaction history and reputation indicators are informational tools intended to assist users in evaluating platform participants. |
| No certification | Trust indicators do not constitute financial ratings, credit ratings, legal certifications, professional opinions, character certificates, guarantees or endorsements by Trishara Ventures LLP. |
| No guarantee | Koovira does not guarantee identity, honesty, conduct, safety, financial capacity, legal title, service quality, delivery ability, professional skill, relationship compatibility, merchant solvency or future behaviour of any person or entity. |
| User judgment | Users must independently evaluate persons, sellers, merchants, employers, recruiters, agents, developers, properties, services, listings and business opportunities before proceeding. |
| Score changes | Trust indicators may change based on account activity, verification, transaction history, endorsements, disputes, cancellations, complaints, fraud signals, moderation history and other platform factors. |
| Abuse control | Koovira may remove, reduce weight, suppress, recalculate, suspend, reset or investigate ratings, reviews, endorsements and scores suspected to be fake, paid, abusive, misleading, manipulated or unlawful. |
| 9. Marketplace, Ecommerce and Classifieds | |
|---|---|
| Platform role | Koovira may act as an online marketplace, technology intermediary, discovery platform, transaction facilitator, listing platform or service aggregator depending on the module and transaction type. |
| Seller responsibility | Sellers and merchants are responsible for product quality, description accuracy, pricing, inventory, warranties, packaging, delivery commitments, returns, invoices, taxes, product safety, legal metrology and legal compliance. |
| Buyer responsibility | Buyers must review product details, seller information, delivery terms, cancellation terms, warranty terms, payment obligations and applicable charges before placing an order. |
| Restricted goods | Counterfeit, stolen, unsafe, illegal, prohibited, restricted, infringing, hazardous, regulated or unauthorized goods and services may not be listed without lawful authorization. |
| E-Commerce Rules | Merchants and sellers must comply with applicable consumer protection, e-commerce, legal metrology, tax, product safety, advertising, packaging, disclosure, grievance and refund obligations under Indian law. |
| 10. Payments, Wallet, Credits, Cashback and Escrow | |
|---|---|
| Payment processing | Payments may be processed through banks, payment gateways, UPI, wallets, card networks or third-party payment service providers, subject to their respective terms and applicable payment regulations. |
| Wallet and credits | Wallet balance, referral credits, cashback, promotional credits, reward points and non-withdrawable credits may be subject to separate validity, usage, refund, reversal, expiry and forfeiture rules. |
| No banking service | Koovira is not a bank, NBFC, deposit-taking institution, credit rating agency, insurance provider, investment adviser or financial product provider. |
| Escrow or hold | Koovira may hold, release, reverse, refund, freeze, adjust or dispute transaction amounts according to platform rules, fraud checks, delivery status, service completion, dispute outcomes, chargebacks and legal requirements. |
| Chargebacks | Users are responsible for unauthorized chargebacks, payment disputes, failed payments, penalties, gateway charges, recovery costs, taxes and losses arising from misuse, breach, fraud or false claims. |
| 11. Refunds, Cancellations, Negotiations and Disputes | |
|---|---|
| Policy based | Refunds, cancellations, replacements, returns, reversals, penalties and compensation shall be governed by the applicable module policy, seller policy, service provider policy, payment provider rules and applicable law. |
| No automatic refund | Submission of a complaint, cancellation request, return request or dispute does not automatically guarantee refund, reversal, replacement, compensation or payment release. |
| Evidence | Koovira may require photographs, videos, invoices, delivery proof, chat records, OTP records, location records, service reports, inspection reports or other evidence to process disputes. |
| Negotiation tools | Negotiation tools, quotations, counter offers, price discussions, estimated pricing and proposal exchanges are communication facilities only. No transaction shall be deemed completed until accepted by the relevant parties and applicable payment, booking or confirmation requirements are fulfilled. |
| Administrative decision | Koovira may make platform-level administrative decisions for payment release, refund, reversal, penalty, suspension, moderation or dispute closure based on available records and applicable policies. |
| 12. Real Estate Services | |
|---|---|
| Listing role | Koovira may provide property discovery, listing, endorsement, communication, lead generation, verification assistance, negotiation tools and marketplace features. |
| No title guarantee | Koovira does not guarantee title, ownership, possession, RERA status, approvals, encumbrances, valuation, construction quality, delivery timeline, rental legality or legality of any property unless expressly stated in writing. |
| User due diligence | Buyers, tenants, investors and users must independently verify documents, title, approvals, ownership, possession, valuation, tax dues, legal status, physical condition and transaction risks before proceeding. |
| Agent and developer duties | Agents, owners, land owners and developers must provide accurate, lawful and non-misleading property information and comply with applicable real estate, RERA, consumer protection, taxation and advertising laws. |
| 13. Jobs, Recruitment and Professional Services | |
|---|---|
| No employment guarantee | Koovira does not guarantee employment, interviews, hiring, salary, promotion, candidate quality, employer conduct, background accuracy or recruitment outcomes. |
| Candidate duty | Candidates must provide truthful resume, education, experience, skills, salary, identity, portfolio, background and eligibility information. |
| Employer duty | Employers and recruiters are responsible for job accuracy, lawful hiring, workplace compliance, interview conduct, payment of wages, worker safety, employment terms and statutory obligations. |
| Psychometric and AI tools | Resume scores, psychometric analysis, employability scores, AI matching and recommendations are indicative tools and must not be treated as final professional, psychological, medical, legal or hiring advice. |
| 14. Dating, Matrimonial and Personal Connections | |
|---|---|
| Introduction platform | Koovira provides technology tools for discovery, communication and introduction between users and does not act as a guarantor, matchmaker, investigator or relationship adviser. |
| No relationship guarantee | Koovira does not guarantee identity, marital status, education, employment, family background, financial status, intentions, compatibility, marriage, relationship outcome, offline conduct or personal safety. |
| User caution | Users must exercise caution before sharing personal information, intimate content, money, documents, location, travel plans or meeting another user offline. |
| Adult responsibility | Dating and matrimonial services are intended for legally eligible adults. Misrepresentation of age, relationship status, identity or intent is prohibited. |
| 15. Food, Hotels, Travel, Events and Bookings | |
|---|---|
| Partner responsibility | Restaurants, hotels, event organizers, travel partners and booking partners are responsible for service quality, availability, safety, hygiene, licenses, taxes, customer disclosures and fulfilment. |
| Availability | Prices, rooms, tickets, menus, slots, offers, delivery timelines, service windows, inclusions and availability may change and may be subject to confirmation by the relevant partner. |
| User duty | Users must verify booking details, cancellation rules, check-in requirements, event rules, travel documents, safety conditions, age restrictions, identity requirements and applicable charges before confirming bookings. |
| No guarantee | Koovira shall not be responsible for third-party service failure, denial of entry, force majeure, partner misconduct, hygiene issues, travel disruption, event postponement or partner cancellation except as required by applicable law. |
| 16. Hyperlocal Services, Cab, Courier, Logistics and Movers | |
|---|---|
| Service provider role | Service providers, drivers, delivery partners, courier partners, packers, movers and logistics operators are independent service participants unless expressly stated otherwise. |
| Safety and legality | Service providers are responsible for licenses, permits, insurance, vehicle condition, staff conduct, labour compliance, safety standards, background checks where applicable and lawful service delivery. |
| User responsibility | Users must provide accurate pickup, delivery, address, contact, item, inventory, access, service requirement, weight, quantity, packaging and schedule information. |
| Restricted items | Users must not send illegal, hazardous, prohibited, stolen, perishable, regulated, restricted, dangerous or falsely declared items without lawful authorization and disclosure. |
| Damage claims | Damage, loss, delay, theft, breakage or service claims may require evidence and shall be handled under applicable service, logistics, courier, partner or insurance policies. |
| 17. Merchants, Service Providers, Business Users and Partners | |
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| Business compliance | Business users must maintain valid registrations, licenses, tax registrations, GST details, bank details, staff authorization, product permissions and legal permissions required for their activities. |
| Customer obligations | Merchants and service providers must honour confirmed orders, bookings, warranties, refunds, invoices, service quality, delivery commitments, safety obligations and customer commitments. |
| Platform fees | Koovira may charge subscription fees, commission, platform fees, convenience fees, payment gateway charges, lead fees, promotion fees, API fees, settlement fees or other charges as notified. |
| Settlement | Settlements may be subject to deductions, refunds, chargebacks, penalties, taxes, disputes, fraud holds, reconciliation checks, gateway delays and legal holds. |
| Taxes | Users, merchants, service providers and partners are solely responsible for payment of applicable taxes, duties, levies, GST, TDS, TCS and statutory obligations arising from their activities on the Platform. |
| 18. ROP, Franchisee, City Associates and Territory Partners | |
|---|---|
| Separate agreement | Regional operating partners, franchisees, city associates, state associates and territory partners may be governed by separate written agreements in addition to these Terms. |
| No ownership transfer | No partner receives ownership of Koovira, software, data, trademarks, users, goodwill, domains, intellectual property or platform infrastructure unless expressly agreed in writing. |
| Compliance duty | Partners must comply with local operations, customer service, tax, billing, settlement, reporting, confidentiality, data protection, territory obligations, training and platform instructions. |
| Termination | Trishara Ventures LLP may suspend or terminate partner access for breach, fraud, non-payment, misconduct, misuse of data, reputational harm, legal risk, non-performance or violation of operational standards. |
| 19. APIs, Integrations and Developer Access | |
|---|---|
| API access | Koovira may provide API keys, integration tools, webhooks, import tools, export tools, merchant developer features and third-party sync features. |
| Restrictions | Users must not misuse APIs, exceed rate limits, expose API keys, extract unauthorized data, violate privacy rules, bypass permissions, connect malicious systems or use integrations for unlawful purposes. |
| Suspension | Koovira may limit, revoke, rotate, throttle, suspend or audit API access for security, abuse, non-payment, system stability, legal compliance, fraud prevention or operational reasons. |
| Third-party platforms | Integrations with Shopify, WooCommerce, marketplaces, payment gateways, courier partners, analytics providers, communication providers or external systems are subject to third-party terms, permissions and availability. |
| 20. Artificial Intelligence and Automated Tools | |
|---|---|
| AI assisted functions | Certain services may utilize artificial intelligence, machine learning, fraud detection systems, moderation systems, recommendation engines, employability assessments, psychometric analysis, trust indicators, analytics, predictive tools and automated risk assessment. |
| AI output | AI-generated recommendations, moderation signals, fraud scores, trust scores, resume analysis, psychometric insights, matching, pricing suggestions, demand forecasts and summaries may be incomplete, inaccurate or context-dependent. |
| No professional advice | AI output does not constitute legal, financial, medical, investment, psychological, tax, real estate, employment, safety or professional advice. |
| Human judgment | Users must independently verify important information before relying on AI output or automated decisions. AI outputs may be reviewed, corrected, overridden or modified by Koovira. |
| Safety controls | Koovira may use automated systems for moderation, abuse detection, spam prevention, fraud control, quality ranking, trust indicators, risk monitoring and policy enforcement. |
| 21. Privacy, Data Protection and Consent | |
|---|---|
| Data processing | Koovira may collect, store, process, use, disclose and share personal data as described in its Privacy Policy and as permitted under applicable law. |
| DPDP compliance | Koovira endeavors to process personal data in accordance with the Digital Personal Data Protection Act, 2023 and applicable privacy laws. Users may exercise available rights through designated privacy and grievance mechanisms, subject to lawful retention obligations and technical feasibility. |
| Consent management | Where required, consent records may be stored and managed electronically. Users may withdraw optional consent subject to lawful retention obligations, technical limitations, security requirements and ongoing contractual requirements. |
| User rights | Users may request access, correction, deletion, grievance redressal, consent withdrawal or other rights available under applicable law, subject to identity verification and lawful retention requirements. |
| Retention | Koovira may retain records, logs, transaction data, consent records, complaints, security events, legal records and audit records as required for compliance, disputes, fraud prevention, financial records and lawful business purposes. |
| 22. Intellectual Property | |
|---|---|
| Ownership | All trademarks, logos, trade names, software, source code, designs, databases, layouts, icons, graphics, documentation, algorithms, workflows, policies and Platform materials belong to Trishara Ventures LLP or its licensors. |
| Limited license | Users receive a limited, revocable, non-exclusive, non-transferable permission to use the Platform strictly in accordance with these Terms. |
| Restrictions | Users must not copy, sell, rent, modify, distribute, reverse engineer, decompile, frame, mirror, scrape, reproduce or commercially exploit Platform materials without written permission. |
| IP complaints | Copyright, trademark or intellectual property complaints may be submitted to support@koovira.com with supporting documents and ownership details. |
| 23. Advertisement, Promotions and Referral Programs | |
|---|---|
| Promotions | Koovira may offer discounts, cashback, credits, referral benefits, scratch cards, coupons, sponsored listings or promotional campaigns subject to specific conditions. |
| Modification | Koovira may modify, withdraw, limit, suspend, reverse or cancel promotional benefits in case of expiry, misuse, technical error, fraud, abuse, legal risk or business requirement. |
| No cash right | Promotional credits may not be redeemable for cash unless expressly permitted by Koovira. |
| Sponsored content | Sponsored listings, advertisements and promoted content may appear on the Platform and are subject to applicable disclosure, advertising, consumer protection and platform rules. |
| 24. Platform Availability, Security and Records | |
|---|---|
| Availability | Koovira is provided on an “as is” and “as available” basis. Continuous, error-free, uninterrupted, secure or fully compatible operation is not guaranteed. |
| Maintenance | Koovira may suspend or limit access for maintenance, updates, security issues, legal compliance, server load, technical failure, abuse prevention, data migration or business reasons. |
| Security controls | Koovira may use access controls, encryption, audit logs, device monitoring, rate limits, CAPTCHA, session controls, fraud detection, anomaly detection, security alerts and other reasonable security measures. |
| Electronic records | Users agree that logs, OTP records, consent records, clickwrap acceptance, emails, SMS, notifications, invoices, transaction records, device records, IP records and electronic communications may be used as electronic records under applicable law. |
| CERT-In and security | Koovira may preserve, report or share security incident information where required under applicable cybersecurity directions, CERT-In requirements, court orders, law enforcement requests or statutory obligations. |
| 25. Suspension, Restriction and Termination | |
|---|---|
| Platform action | Koovira may warn, restrict, suspend, disable, terminate, block, de-rank, de-list, remove or limit accounts, content, listings, services, payments, API access or features for breach of these Terms, legal risk, fraud, abuse, non-payment, unsafe conduct, security concerns or regulatory requirements. |
| Effect of termination | Upon termination, your right to access the Platform may cease, but obligations relating to payments, disputes, indemnity, intellectual property, confidentiality, records, taxes, compliance and legal claims shall survive. |
| No waiver | Failure by Trishara Ventures LLP to act immediately against a breach does not waive its right to act later or pursue available remedies. |
| Legal hold | Koovira may retain, preserve or restrict account data, transaction data, communications and records where required for disputes, investigations, compliance, fraud prevention or lawful requests. |
| 26. Limitation of Liability | |
|---|---|
| No indirect liability | To the maximum extent permitted by law, Trishara Ventures LLP shall not be liable for indirect, incidental, special, punitive, exemplary or consequential damages, including loss of profits, data, goodwill, reputation, opportunity, business, expected savings or emotional distress. |
| Third-party conduct | Trishara Ventures LLP is not responsible for acts, omissions, fraud, negligence, misconduct, quality failure, delivery failure, service failure, unsafe conduct, listing inaccuracies or representations of users, merchants, service providers, partners or third parties. |
| Intermediary status | Where applicable, Koovira operates as an intermediary, technology platform, marketplace operator, listing service, communication facilitator, aggregation platform or discovery service and shall be entitled to protections available under applicable intermediary laws, subject to compliance with legal requirements. |
| Platform role | Where Koovira acts as an intermediary, marketplace, listing platform, aggregator or technology facilitator, liability shall be limited according to applicable law and platform role. |
| Maximum liability | Where liability cannot be excluded, Trishara Ventures LLP’s aggregate liability shall be limited to the amount paid by the user to Trishara Ventures LLP for the specific disputed transaction, unless otherwise required by law. |
| 27. Indemnity | |
|---|---|
| User indemnity | You agree to indemnify, defend and hold harmless Trishara Ventures LLP, its directors, officers, employees, contractors, affiliates, partners and agents from claims, losses, damages, penalties, liabilities, costs and expenses arising from your use of the Platform, breach of these Terms, violation of law, infringement of rights, fraud, misconduct, tax default, false representations or third-party claims. |
| Business users | Merchants, sellers, service providers and partners shall indemnify Trishara Ventures LLP for claims relating to products, services, staff, delivery, taxes, invoices, warranties, safety, licensing, customer disputes, data misuse and regulatory non-compliance. |
| Recovery | Trishara Ventures LLP may recover amounts due from wallet balance, settlements, credits, pending payouts, invoices or other amounts payable to the user, to the extent permitted by law and platform policy. |
| 28. Grievance Redressal, Takedown and Legal Requests | |
|---|---|
| Grievance contact | Users may submit complaints, notices, privacy requests, content objections, intellectual property complaints, safety concerns or legal concerns at support@koovira.com. |
| Address | Navi Mumbai, Maharashtra, India |
| Complaint handling | Koovira will handle grievances according to applicable law, platform process, available evidence and complaint nature. Under applicable intermediary rules, grievance mechanisms may require acknowledgement and resolution within prescribed timelines. |
| Takedown requests | Requests relating to unlawful content, privacy violation, impersonation, intellectual property infringement, child safety, sexual content, fraud, court orders or legal violations may be prioritized according to law and risk. |
| Legal requests | Koovira may disclose information, preserve records, restrict access, suspend accounts, remove content or take action in response to valid court orders, government orders, law enforcement requests, CERT-In directions, regulatory notices or statutory obligations. |
| 29. Force Majeure | |
|---|---|
| Events beyond control | Trishara Ventures LLP shall not be liable for delay, failure, loss or interruption caused by events beyond reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, riots, strikes, government restrictions, internet failure, telecom failure, payment gateway failure, cyberattacks, data center outage, fuel crisis, transport disruption, platform dependency failure, third-party failure or acts of God. |
| 30. Amendments to Terms | |
|---|---|
| Updates | Trishara Ventures LLP may amend, update, replace, supplement or modify these Terms, policies, module rules, fees, features and operating procedures at any time. |
| Notice | Material changes may be notified through the Platform, email, SMS, dashboard notice, in-app notice, updated effective date or other reasonable communication channels. |
| Continued use | Continued use of Koovira after changes are published constitutes acceptance of revised Terms. Users who do not agree must stop using the Platform. |
| 31. Governing Law, Arbitration and Jurisdiction | |
|---|---|
| Governing law | These Terms shall be governed by and interpreted in accordance with the laws of India. |
| Amicable resolution | Parties shall first attempt to resolve disputes amicably through written communication and platform-level dispute handling where applicable. |
| Arbitration | Any unresolved dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed in accordance with law. Proceedings may be conducted in English unless otherwise agreed. |
| Individual claims | To the extent permitted by law, disputes shall be pursued on an individual basis and not as part of any class action, representative action or consolidated proceeding. |
| Court jurisdiction | Subject to arbitration and applicable law, courts located in Navi Mumbai, Maharashtra, India shall have exclusive jurisdiction. |
| 32. Miscellaneous Legal Provisions | |
|---|---|
| Severability | If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. |
| Assignment | Trishara Ventures LLP may assign, transfer or restructure its rights and obligations in connection with business transfer, merger, acquisition, reorganization, investment, restructuring or operational requirement. |
| No partnership | Use of the Platform does not create employment, agency, partnership, joint venture, franchise, fiduciary or representative relationship unless expressly agreed in writing. |
| Entire agreement | These Terms, along with incorporated policies and module-specific rules, constitute the entire agreement between the user and Trishara Ventures LLP regarding Platform use. |
| Supplementary policies | Users acknowledge that services, modules and business models may evolve over time and that supplementary policies, operational guidelines, merchant agreements, partner agreements and module-specific terms may apply in addition to these Terms. |
| Survival | Clauses relating to payments, disputes, data retention, intellectual property, confidentiality, limitation of liability, indemnity, governing law, jurisdiction, taxes, records and compliance shall survive suspension or termination. |